Privacy Policy

Welcome to The Turtle Guide’s Privacy Policy. We take your privacy seriously and want to provide you with transparency about the Information we collect and how we use it.

Information We Collect When you visit The Turtle Guide, we automatically collect certain Information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

Additionally, as you browse the site, we collect Information about the individual web pages or products you view, what websites or search terms refer you to, and how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable cookies, visit
  • “Log files” track actions occurring on the site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record Information about how you browse the site.

Additionally, when you make a purchase or attempt to purchase through the site, we collect certain Information from you, including your name, billing address, shipping address, and payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

How We Use Your Information, We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We generally use the Order Information we collect to fulfil any orders placed through the site (including processing your payment information, arranging to ship, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud; and
  • In line with the preferences you shared with us, we provide you with information or advertising relating to our products or services.

Sharing Your Information, We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: You can also opt out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for Information we receive, or to protect our rights otherwise.

Your Rights If you are a European resident, you have the right to access personal Information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you want to exercise this right, please get in touch with us through the contact information below.

Data Retention When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this Information.

Changes to this Privacy Policy We reserve the right to modify it at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Information Collection:

When you visit our website, we may collect certain information that helps us improve our services and provide you with a personalized experience. The types of information we collect include:

  1. Personal Information: This may include your name, email address, and any other personally identifiable information you voluntarily provide when contacting or subscribing to our newsletter.
  2. Non-Personal Information: We may gather non-personal information such as your IP address, browser type, device information, and anonymous usage data. This information is collected through cookies and similar technologies to enhance your browsing experience and improve our website’s functionality.

Use of Information:

We use the information we collect for the following purposes:

  1. Personalization: We may use your personal information to personalize your experience on our website, including tailoring content and recommendations based on your interests and preferences.
  2. Communication: We may use your contact information to respond to your inquiries, provide customer support, and send relevant updates, newsletters, or promotional materials. You can opt out of receiving such communications at any time.
  3. Analytics: Non-personal information analyses website traffic, trends, and usage patterns. This data helps us understand user behaviour, optimize our website’s performance, and improve our services.

Information Sharing and Security:

We understand the importance of keeping your personal information secure. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

  1. Service Providers: We may engage trusted third-party service providers who assist us in operating our website, conducting business, or providing services on our behalf. These service providers must maintain the confidentiality and security of your personal information.
  2. Legal Compliance: We may disclose your personal information if required by law or to protect our rights, comply with a legal process, or enforce our site policies.
  3. Aggregated Data: We may share aggregated, non-personally identifiable information with third parties for various purposes, such as analyzing website usage patterns or conducting marketing research.

Cookies and Tracking Technologies:

Cookies are small files stored on your device’s hard drive to enhance your browsing experience. We use cookies and similar tracking technologies to improve our website’s functionality, analyze trends, and gather information about user behaviour. You can turn off cookies through your browser settings, but this may limit certain features and functionality of our website.

Web browser cookies:

When you visit The Turtle Guide, we may use cookies to enhance your browsing experience and provide personalized content. These cookies are small text files placed on your computer or mobile device by our website. They serve various purposes, such as remembering your preferences, optimizing site performance, and analyzing user behaviour.

The Turtle Guide uses both session cookies and persistent cookies. Session cookies are temporary and are deleted when you close your browser. They enable us to recognize your device as you navigate through different pages on our website, ensuring a seamless and consistent user experience. Persistent cookies, on the other hand, remain on your device for longer, allowing us to remember your preferences and settings for future visits.

We use cookies to improve our services by gathering information about how you interact with our website. This information may include your IP address, browser type, device information, and browsing patterns. We can identify trends by analyzing these data points, optimize our website’s functionality, and tailor content to suit your interests and needs better.

You can control and manage cookies through your web browser settings. You can accept or decline cookies, delete existing cookies, or set your browser to prompt you before accepting a cookie. However, please be aware that disabling or deleting cookies may affect certain features and functionality of The Turtle Guide, and some parts of the website may not work as intended.

By continuing to use our website, you consent to cookies and tracking technologies as described in this Privacy Policy. We ensure that the information collected through cookies is used responsibly and solely for the purposes outlined herein. Your privacy and security are important to us, and we are committed to protecting your personal information by following applicable laws and regulations.

If you have any concerns or questions about our use of cookies, please don’t hesitate to contact us. We are here to provide further clarification and address any inquiries.

How we protect your information

The Turtle Guide employs stringent security measures to safeguard your personal information. We implement industry-standard practices and technologies to ensure your data’s confidentiality, integrity, and availability.

We utilize encryption, secure data storage, and restricted access controls to protect your information from unauthorized access, disclosure, or alteration. Your privacy and security are our top priorities, and we are committed to maintaining the highest level of protection for your data.


We may use cookies and tracking technologies on The Turtle Guide for advertising. These technologies help us deliver personalized advertisements and promotional materials relevant to your interests and browsing history.

By analyzing your interaction with our website and understanding your preferences, we can tailor the advertisements you see to enhance your experience and provide you with content that is more likely to interest you. Please note that these advertising cookies do not collect personally identifiable information and are used solely to improve the effectiveness of our marketing efforts.

Children’s Privacy:

At The Turtle Guide, we recognize the importance of protecting children’s privacy online. Our website and services are intended for a general audience and are not directed towards individuals under 13. We do not knowingly collect or store personal information from children under 13 without verifiable parental consent.

If we become aware that we have inadvertently collected personal information from a child under 13, we will immediately delete the information from our records. If you believe that we may have collected personal information from a child under 13, please contact us so we can promptly address the issue.

We strongly encourage parents and guardians to monitor their children’s online activities and educate them about the safe and responsible use of the internet. There are various parental control tools and software available that can help create a safer online environment for children.

As part of our commitment to protecting children’s privacy, we recommend that parents and guardians regularly engage in open and transparent discussions with their children about online privacy and the potential risks associated with sharing personal information online.

If you have any concerns or questions about our approach to children’s privacy or believe that we have inadvertently collected personal information from a child, please contact us. We are dedicated to addressing such concerns promptly and ensuring compliance with applicable laws and regulations regarding children’s privacy.

Contact Us:

If you have any questions, concerns, or requests regarding our privacy policy or how we handle your personal information, please get in touch with us using the information provided on our “Contact Us” page.


At The Turtle Guide, we are committed to protecting your privacy and ensuring the security of your personal information. By using our website and services, you trust us with your data, and we strive to honour that trust by implementing robust privacy practices.

We value our relationship with our users and are dedicated to maintaining transparency in handling your information. Thank you for choosing The Turtle Guide as your trusted resource.